Frequently Asked Questions
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How do I receive my order?
Shipping Information:
At this time, we do not offer a home delivery option. All items will be shipped to the preferred campus selected at checkout. To ensure prompt and accurate delivery, please verify that you have chosen the correct campus. Additionally, if you are purchasing for a student, kindly include their name and the instructor’s name (if known) in the notes field.
How long does it take to receive an order?
Delivery Times:
- Items in stock typically arrive at a campus within 5 business days.
- For items listed as 'pre-sale,' please allow up to 4 weeks for delivery to the preferred campus.
What is your return policy?
Return and Exchange Policy:
Unfortunately, we currently do not have sufficient inventory to accommodate exchanges or returns. This policy is prominently communicated on our website to ensure clarity for our customers.
What is your rewards program?
It allows customers to earn points on purchases made at tulsatechgear.com and trade in points for discounts. You earn 3 points for every $1 spent.
How do I redeem points?
Once you reach a set point value, you will be emailed at the registered email account with a link and a code. You will use that link in the email and the code will be applied. Codes can only be used one time.
500 points = $5 off code
1000 points = $10 off code
2000 points = $20 off code
There is no minimum purchase required to use these codes.